CBD 101

A: CBD is an acronym for cannabidiol which is one of the major cannabinoids found in the cannabis plant. Elixinol CBD is produced from industrial hemp and extracted using a CO2 extraction process.

A. No, you will not get high from consuming Elixinol. It is made entirely and only from industrial hemp and does not contain the psychoactive properties of THC. Additionally, cannabidiol actually keeps THC from binding fully, so when people use CBD with THC they do not get as “high”. 

A. Any of products labeled as full-spectrum hemp extract contain less than 0.3% of THC. Our broad-spectrum products, such as the Sports Gel and Daily Balance Winter Mint tinctures, are formulated as broad-spectrum hemp extract which contain no detectable levels of THC. 

A: For shelf life, please refer to the Best By date found on each one of our products. 

A: CBD products are sensitive to high heat. For best quality, be sure to track your order closely, bring it inside as soon as possible and store in a cool, dry place. Gummies can and will likely MELT if kept in high temperatures for an extended time. In the summer months, we may ship gummies with a cold pack to maintain best quality.

A: There are many ways to extract CBD from the hemp plant. At Elixinol we use super critical CO2 extraction. By controlling the temperature, time and pressure, we are able to extract exactly what we want from the plant. Though this process is more expensive, it allows us to gather a premier extract without using any harsh solvents. 

A: The Endocannabinoid System (ECS) was discovered back in the early 1990’s and has been a focus of many studies since then. Research shows that the ECS plays a significant role within the immune system, stress and pain responses, regulating memories, sleep, metabolism and even reproduction. Interestingly enough, humans aren’t the only ones with an ECS system. Mammals, birds, fish, reptiles and even invertebrates such as mussels and sea urchins have an ECS, too. The ECS system is comprised of three main parts: endocannabinoids (also called endogenous cannabinoids), receptors and enzymes. Endocannabinoids are molecules made by your body is what binds to the receptors. There are two endocannabinoid receptors, CB1 and CB2. CB1 receptors are found mostly in the brain and central nervous system. CB2 receptors are found primarily in your immune system but can also be found in many peripheral organs. Once the endocannabinoids have carried out their function there is an enzyme that breaks the connection down. It’s like a telephone call. Endocannabinoids are the message, the receptors are the phone, and the enzymes hang up the phone once the call is done.

A: The ECS system is all about maintaining harmony and balance within the body. Since everyone’s chemical makeup is different, what will create balance for each individual varies as well. Research indicates that CBD can support a healthy immune system, promote natural sleep, as well as help to relieve occasional, everyday stress. Unlike THC it will not make you “high”. CBD is not addictive, nor does it look like people develop a “tolerance” to it. Some people have reported that they feel like it might not be as effective over time. This is often resolved by either taking a small break and “resetting” or even changing the time of day you take it. 

A: The recommended serving size on the back of the package is simple a starting point. You can adjust to more or less than that recommended amount, depending on how you are feeling. 

A: Taking too much CBD will not have the same common “overdose” reactions that most people associate with schedule 1 drugs. Unless someone has a cannabis allergy, taking too much CBD will probably just make them a little sleepy. For some people who have sensitive stomachs, they might experience a few “tummy issues.”

A: No. The industrial hemp used to produce Elixinol is a variety of cannabis that does not contain the psychoactive properties of THC. Industrial hemp, including that used to produce Elixinol, is essentially a cousin of marijuana and (for most people) a more practical source of cannabinoids. 

A: From cultivation cycles to end uses, hemp and marijuana are fairly different pants. Though they both come the genus (cannabis) but the main difference is that marijuana typically contains anywhere from 5-20% THC, Hemp contains no more that 0.3% THC but has high quantities of CBD. 

A: The potency of the oil is important for formulation of the end product. Generally the higher the potency, the greater number of cannabinoids present in the oil. Potency percentage is important during the formulation of a production batch. Our finished products are formulated to produce a consistent milligram (Mg.) measurement regardless of the potency of the oil that was infused into the product. The mg. designation calls out the active amount of CBD present. 

A. Any of products labeled as full-spectrum hemp extract contain less than 0.3% of THC. Our broad-spectrum products, such as the Sports Gel and Daily Balance Winter Mint tinctures, are formulated as broad-spectrum hemp extract which contain no detectable levels of THC.  

A: Terpenes are the “essence” of a plant. Terpenes are what gives a plant its smell and taste. Cannabis has over 200 different terpenes in the plant. In cannabis terpenes play an important role in a phenomenon called the “entourage effect”. 

A: Elixinol's suggested usage is for customers age 21 and older. As with any dietary supplement seniors should consult their doctor before beginning a CBD supplement. 

Product Related Questions

A: Yes, all of our products maintain natural terpenes, which give the products their smell and taste. None of our products contain artificial sweeteners and rely mainly on terpenes and essential oils. IN additional all of our products use sugar alcohol to refine our CBD extract, but those alcohols are burned off before the finished goods are created.

A: The quality of the material used, extraction method deployed, and the current formulation all affect the color and flavor of the end product. Elixinol does periodically change the formulation and extraction methods which can result in differentiating colors of the finished good. The overall potency and effect of the product should not be altered. 

A: Elixinol products are organically grown and extracted with supercritical CO2 fluid extraction technology. No harsh solvents are used in ay of our products. 

A: Yes! All Elixinol products are 3rd party tested by an independent ISO Certified lab. All Certificates of Analysis are published here. Once you locate the batch # printed on the product, in the link above, find the product and click the dropdown to see batch numbers.


A: YES! We are proud to say that we have registered all our products with both Iowa and Alaska through the states’ respective hemp programs. Iowa’s Consumable Hemp Regulatory Program requires all CBD and hemp companies register its line of products to the Iowa Department of Inspections & Appeals. Proof of registration can be found here. Alaska also requires hemp products to be registered within its Industrial Hemp Pilot Program within the Department of Natural Resources. Our retailer registration form can be found here

A: Yes! You can take Body Comfort CBD Capsules and Calm Stress Support Capsules together. Ashwagandha and Boswellia are complimentary. Both coupled with CBD can lead to amazing results. 

A: You can take these capsules together. You might even like our Tranquility Bundle.

A: Absolutely! There are no issues with using any of our products together.

A: Absolutely! Check out our education page and you can learn more about all our different delivery systems.

A: The skin on the face is much thinner than that on the rest of your body. There are also many more oil glands as well as hair follicles. Using products that are designed for the body on your face can cause clogged pores as well as other skin reactions. If you are interested in using CBD in your skincare regime you can add a couple of drops of our natural tincture to any of your current moisturizers.

A: CBD capsules provide a precise serving size of CBD each and every time. They’re convenient and easy to take. Many of our CBD capsules also include other functional ingredients to enhance benefits for specific issues you need help with. 

A: In March 2020, our company rebranded and with that, we made some changes to the product catalog. While some of our old products were not carried over, we did carry over some of our best selling products which are now available with different names and packaging. Find your favorite old Elixinol product’s current product equivalent here so you can keep feeling better. 

About Elixinol

A: Elixinol USA was founded in 2014 as a manufacturer and distributor of industrial hemp-based dietary supplement and skin care products, with operations based out of Colorado, USA. Learn more about Elixinol

A: Yes, Elixinol is available for wholesale purchase. We are actively seeking to partner with organizations and businesses who share our interest in promoting good health on a global scale. Certain criteria exist to qualify as Elixinol wholesaler or distributor. Click here for more information

A: Elixinol is committed to bringing the natural remedies of the hemp plant to as many people as possible. We are attempting to bring all of the beneficial attributes forth from the plant in an effective way that people enjoy consuming. We stand behind out products via a 30 day money back satisfaction guarantee. 

Support & Customer Service

A: As long as the item hasn't yet shipped, you can still make changes to your order through our Customer Service team. Give them a call at
844-804-3504, Monday-Friday 9 am - 5 pm MST, and they will be happy to help.

A: Once a refund is issued, it will post back to the credit card used at purchase within 3-5 business days. To learn more about our return policy, please visit our Returns & exchanges page.  

A: You can reach our Customer Service team Monday-Friday from 9 am- 5 pm MST at 844-804-3504 or you can send us an email at customersupport@elixinolwellness.com

A: We sure do! We offer a 30-day satisfaction guarantee. If you try our products and for any reason are not satisfied, please fill out the form on our returns/exchanges page to get the process started. Requests outside of 30 days from the purchase date are handled on a case-by-case basis.  

Shipping

A: Due to the impact of COVID-19, UPS has been experiencing challenges with their delivery. As such, please expect a delay in your order. We apologize for the inconvenience and appreciate your patience. A tracking link will be provided in your shipping confirmation email. 

A: Elixinol USA cannot ship products outside of the United States. Please reach out to one of our global partners if you are looking for international shipments. Note that these international orders will experience different delivery times than expressed above.

Elixinol Brazil: Orders require a doctor’s prescription and valid ID. These must be coordinated through our Brazilian division. Please order directly from
https://indeov.com/categoria-produto/elixinol/

Elixinol Mexico: Please order directly at https://elixinol.mx/

Elixinol South Africa: Please order directly at https://www.elixinol.co.za/

Elixinol Japan: Please order directly at
https://elixinol.co.jp/















Subscriptions

A: Subscription options are available on each product’s page (if eligible) right above the quantity selector.  

A: We made our subscription program simple as can be. When you select any of our products, you will see two purchase options: the one-time order at full price, and the subscription price which saves you 30% on your first order, and 15% on each subsequent order (seems like a no-brainer, right?).

A: You can log into your account at any time to pause or change your subscription. If at any point you want to subscribe to a new product, you will receive the 30% discount on the first order. Additionally, if you cancel and resubscribe to the same product, your discount will be 15% as it will no longer be considered your first order.

If you checked out without having an account with us, click here to enter your email address associated with your subscription order. You'll then receive an email with a link to setup a password. Once you have setup your account, follow the instructions above to manage your subscriptions.

A: Yes! Login to your account and click “delivery schedule” and then select “skip”.

If you checked out without having an account with us, click here to enter your email address associated with your subscription order. You'll then receive an email with a link to setup a password. Once you have setup your account, follow the instructions above to manage your subscriptions.

A: Absolutely! Just log in to your subscription account and click “delivery schedule”. From there, choose “edit”, and then “change delivery schedule”. Easy as 1, 2, 3!

If you checked out without having an account with us, click here to enter your email address associated with your subscription order. You'll then receive an email with a link to setup a password. Once you have setup your account, follow the instructions above to manage your subscriptions.

A: We’ll send subscriber-only discounts, exclusive early access to new products, and more right to your email! Pro tip: the longer you’re with us, the greater the rewards. You’ll even receive your 7th consecutive subscription order for free!

A:We accept all major credit cards for subscriptions. Each order is billed right before it ships. If you need to update the credit card on file, click on the "edit" button in the "card on file" section. On the following page, you can enter the new credit card information. You can also easily update your billing information. Just click the "edit" button in the "billing information" section. On the following page, you can update address, zip code, etc.

A: Yes, anytime. Simply log on to your account and adjust the address.

If you checked out without having an account with us, click here to enter your email address associated with your subscription order. You'll then receive an email with a link to setup a password. Once you have setup your account, follow the instructions above to manage your subscriptions.

A: Log into your account and click “manage subscriptions”. Once you're in the subscription portal, find the subscription you would like to resume and click “re-activate”.

Please note that if you cancel and resubscribe to the same product, your discount will be 15% as it will no longer be considered your first order.

If you checked out without having an account with us, click here to enter your email address associated with your subscription order. You'll then receive an email with a link to setup a password. Once you have setup your account, follow the instructions above to manage your subscriptions.

A: Yes, of course – you are in control! Set your next charge date by logging into your account and clicking “manage subscriptions”. Once you see the subscription you want to amend, click “edit”. This will take you to your subscription portal, where you can edit your next charge/delivery date.

A: Of course. To do this, log into your account and click “manage subscriptions”. Click “edit” on the subscription you want to skip. Then select the “skip shipment” button on the left-hand side. This will skip your next order. To skip more than one order, go back to the subscriptions list and follow the same process.

If you checked out without having an account with us, click here to enter your email address associated with your subscription order. You'll then receive an email with a link to setup a password. Once you have setup your account, follow the instructions above to manage your subscriptions.

A: Yes, you will earn reward points on every subscription order. You can also apply your rewards points towards your subscription orders, once you’ve accumulated enough points for redemption! For more information on our loyalty program, please visit this page.

If you checked out without having an account with us, click here to enter your email address associated with your subscription order. You'll then receive an email with a link to setup a password. Once you have setup your account, follow the instructions above to manage your subscriptions.

A: If you have an account, login and click "manage subscriptions". You can edit your active subscriptions and click "cancel subscriptions".

If you checked out without having an account with us, click here to enter your email address associated with your subscription order. You'll then receive an email with a link to setup a password. Once you have setup your account, follow the instructions above to manage your subscriptions.

A: If you checked out without having an account with us, click here to enter your email address associated with your subscription order. You'll then receive an email with a link to setup a password. Once you have setup your account, follow the instructions above to manage your subscriptions.

Loyalty

A: Joining the Elixinol Rewards program is simple (and free)! Login to your Elixinol.com account (or sign up for one!) and shop with us to start earning rewards points on every dollar you spend. We recommend signing up when you make your first purchase, but note that you can join at any time and there is no minimum spend required to be a member. Upon joining, you will receive 50 points. Each purchase you make after will contribute towards your point total. Every $1 spent equals 1 rewards point. Reminder to login with your account to earn points, redeem points and enjoy the benefits of being a part of the Elixinol community.

A: Your points will expire after 1 year of inactivity. Inactivity includes not interacting with our program i.e., redeeming points, placing an order, etc.

A: Once logged in, check point balances on either the Rewards page or your Account page. Having trouble, or something isn’t correct? Live Chat our Customer Experience team using the chat bubble in the lower right-hand corner. Or shoot us an email at info@elixinolwellness.com
and we will get back to you.

A: Points will be earned on each dollar spent, excluding shipping fees and taxes (rounded down to the nearest dollar). $1 spent = 1 rewards point. You can also earn points on your birthday, by leaving a product review, by following us on social or by referring a friend. You can find more details here. Please allow 48 hours for points to appear on your account page. Points can only be earned on products purchased on our website. Purchases made at pop-up and/or brick-and-mortar retail locations will not accrue points.

A: No problem! Click "Forgot Password?" on this page to reset your password. From there, verify your email address and the site will guide you through the process to get you back into your account.

A: Unfortunately, you cannot transfer points between two accounts. That said, we recommend only using one account to maximize your points!

A: First, verify that you are signed into your account prior to checking out. If the drop down is still empty -- then clear your browser's cache and cookies. After you do so, please sign back into your account. The drop down menu to redeem your points will be in your cart on the "Contact Information" page (underneath the product you are purchasing). Please allow a few moments to load. Still stuck? Either Live Chat us, or email us at info@elixinolwellness.com

A: Yes, you will earn reward points on every subscription order. You can also apply your rewards points towards your subscription orders, once you’ve accumulated enough points for redemption! For more information on our loyalty program, please visit this page.

Sezzle

A: Sezzle is a payment solution that gives you the freedom to buy now and pay later - with no interest. When you place an order through Sezzle, our unique approvals system reviews your account to determine what sort of repayment plan we can offer. In most cases, it's 25% of the order total due up-front (also called your "down payment" or "first installment"), with the remaining amount divided up across three more installments, each due two weeks apart. No interest, no up-front or hidden fees. In fact, as long as you pay off your installments on time, there are no fees at all! When your order is placed, Sezzle pays Elixinol in-full for the order immediately - so we have our funds and can process your order just like if you had paid us in full with a credit card. This isn't layaway, so Elixinol will fulfill your order within our normal shipping and processing times.

A: Sezzle does offer an upgraded account called Sezzle Up with a feature to build your credit, access to your limit, and a boost, as well as exclusive in-app merchants. At this time, Sezzle does not report activity to any credit bureaus for users not enrolled in Sezzle Up.

A: One of the great benefits of using Sezzle is our ability to evaluate customer limits and potential approvals with every purchase attempt. Our automated system reviews how long you've been a Sezzle shopper, the information you provided when you signed up (which includes a soft credit check), and any order history with Sezzle, among a few other factors. Because of our unique approval process, including the fact that we don't have fixed limits, we're able to provide our shoppers with a completely free service. However, it is also entirely automated and is not something we are able to override.  If you are having trouble getting approved, here are some additional options that may help!

A: One of the great benefits of using Sezzle is our ability to evaluate customer limits and potential approvals with every purchase attempt. The automated system reviews how long you've been a Sezzle shopper, the information you provided when you signed up (which includes a soft credit check), and any order history with Sezzle, among a few other factors. Because of our unique approval process, including the fact that we don't have fixed limits, we're able to provide our shoppers with a completely free service. However, it is also entirely automated and is not something we are able to override.  

A: Security is critically important to Sezzle. The company undergoes quarterly audits for Payment Card Industry (PCI) compliance to ensure all the data you provide as well as the data associated with your orders is safe. PCI compliance is the industry-standard method of gauging security, and Sezzle is currently certified up to Level 1, which is the highest level attainable.

Digital Gift Cards

A: If you cannot find your digital gift card, no worries! Please reach out to the Elixinol customer service team at customerservice@elixinol.com. They will then resend your digital gift card.

A: Yes, provided there is still a balance remaining on the card.

A: Yes. A customer can redeem more than one digital gift card during checkout.

A: No. A digital gift card cannot be used to buy another digital gift card.

A: Yes. Digital gift cards are applied to the final order total which includes shipping and taxes.

A: Yes. Digital gift cards are a form of payment.

A: No. But while active digital gift cards are redeemed, they can be used in conjunction with a discount.

A: Yes. Gift cards can be used to pay for your first subscription order. However, gift cards cannot be used to pay for recurring subscription orders.

A: To check your gift card balance, click the 'view gift card' link in the email containing your gift card. You will see your remaining balance on the top right of your digital gift card. If you have any issues, please contact customer service at customerservice@elixinolwellnes.com