Elixinol stands by its commitment to customer satisfaction. We proudly offer a 30-day, money-back guarantee, less the cost of shipping, if you are not 100% satisfied.  Within 30 days of your original purchase, products can be exchanged or returned for any reason, less the cost of shipping. Original and return shipping fees are non-refundable.

Acceptance of the terms of purchase means agreement and understanding of Elixinol’s refund policy.  Please fill out the form below to begin the return/exchange process.


Damaged Products

All products are inspected for quality and carefully packaged before leaving our fulfillment facility. Upon delivery, please check your product carefully to ensure it has not been damaged during shipping. All claims for damaged product must be made with 72 hours. To start the return/exchange process, please fill out the form below and provide a detailed description of the damages. Once we receive confirmation that the product has been returned, a replacement will be issued. Please note that damaged items will not incur additional shipping fees.


Contact Us

US Customer Service

Phone: 1-844-804-3504

Hours: M-F (9:00 am to 5:00 pm MT)


Return & Exchange Request Form